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Medical/Practice Assistant / 40 Hours / Day / BWH Department Of Medicine / Sleep Medicine

Administrative
Greets patients in a warm, welcoming and respectful manner.
Obtains and verifies patient demographics & fiscal information
Arrives patient in the IDX scheduling system and collects co-pays
Verifies active referral is in the system
Prepares necessary documentation for scheduled patient appointments
Answers patient's telephone calls, correctly processing information or answering questions or solving problems.
Communications effectively and in a professional manner with patients regarding wait times following the DOM wait time policies
Schedules and processes all appointments including ancillary testing
Obtains prior authorizations.
Accurately enters billing tickets into the BICS-ADO IDX Confirm Out System, runs visit summary report and processes all no-show appointments and completes no-show form for physicians
Verifies active referral is in the system
Accurately manages and reschedules patients on their "Bump List" in accordance with DOM standards
Performs other duties and tasks as requested by supervisors to ensure the efficient overall performance of the facility, maintaining flexibility regarding the occasional need for the staff coverage in other areas of the facility
Answers patient's telephone calls, professionally and courteously within three rings, correctly processing information on ambulatory appointment scheduling or answering questions or solving problems. If necessary, transfers call to another representative or department to assist the patient.
Maintains a professional relationship with all physicians
Adheres to Joint Commission and Department of Public Health regulations as well hospital and Departmental policies, such as: Attendance, Co-Pay and Dress Code.
Maintains inventory of necessary supplies and equipment following procedures set by practice manager.
Ensures that all supplies are adequately stocked.
Maintains a neat organized work environment.
Follows instructions of and assists supervisory staff as required.
Maintains good communication and reports problems to supervisor.
Performs all other duties or tasks as assigned or requested by the supervisor to ensure the efficient overall performance of the facility; all staff are considered central support and may be asked to cover at other clinics at any time.
Medical Assistant
Maintain patient flow by escorting patients from the waiting area to the examination room. Assist with the ongoing management of patient flow by ensuring that rooms are efficiently utilized, thereby minimizing patient wait time.
Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. Obtain vital signs as necessary. As instructed, document the reason for the visit on the progress note based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.
Assist physicians or other licensed clinical staff with designated medical and/or point of care testing procedures in accordance with established protocols. Assist physicians or other licensed clinical staff in urgent care and emergent medical situations, including obtaining and operating medical equipment in accordance with established procedures.
Assist in the collection, labeling and processing of specimens. As instructed, perform point of care tests as outlined in relevant regulations.
Assist physicians or other licensed clinical staff with patient care support activities relating to referrals, prior authorization for medication, Point of care testing, patient education, etc.
Under the direction of a physician, provide assistant by returning patient telephone calls related to prescription refills, placing phone calls to pharmacies to request prescription refills and/or entering prescription renewals into the LMR RX queue as specifically ordered by a physicians.
Maintain a high quality patient care environment by cleaning, preparing, and stocking all examination rooms and treatment areas in accordance with established standards. Assist in the care, cleaning, sterilization, and maintenance of medical equipment and instruments. This includes monitoring relevant expiration dates and established maintenance schedules.
Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.
Understand, respect and demonstrate compliance with established parameters of the Medical Assistant position by performing only those activities delineated in this job description. Specifically prohibited activities include (but are not limited to):
Administering medication via injection.
Preparing, administering and/or managing intravenous and inhaled medication and treatments.
Making independent medical decisions regarding patients either in person or via the telephone. The Medical Assistant may, however, advise patients based on a physician-directed formulary or act as an information conduit between the physician/team and the patient. In such cases, the Medical Assistant should document the communication.
Assessing patient acuity or independently making any other type of patient assessment, including assessing the clinical and/or physical status of patients.
Closing/suturing wounds.
Managing and/or independently prescribing medication refills.
Managing and/or independently providing medication samples.
Independently referring patients for other services or to other physicians.
Other:
Performs all other duties or tasks as assigned or requested by the supervisor to ensure the efficient overall performance of the facility.
Must be able to lift and handle a minimum of 10 pounds.
Must comply with all DPH, JCAHO, hospital and departmental policies, including, but not limited to routine hand-washing before and after patient contact.
Administrative
Greets patients in a warm, welcoming and respectful manner.
Obtains and verifies patient demographics & fiscal information
Arrives patient in the IDX scheduling system and collects co-pays
Verifies active referral is in the system
Prepares necessary documentation for scheduled patient appointments
Answers patient's telephone calls, correctly processing information or answering questions or solving problems.
Communications effectively and in a professional manner with patients regarding wait times following the DOM wait time policies
Schedules and processes all appointments including ancillary testing
Obtains prior authorizations.
Accurately enters billing tickets into the BICS-ADO IDX Confirm Out System, runs visit summary report and processes all no-show appointments and completes no-show form for physicians
Verifies active referral is in the system
Accurately manages and reschedules patients on their "Bump List" in accordance with DOM standards
Performs other duties and tasks as requested by supervisors to ensure the efficient overall performance of the facility, maintaining flexibility regarding the occasional need for the staff coverage in other areas of the facility
Answers patient's telephone calls, professionally and courteously within three rings, correctly processing information on ambulatory appointment scheduling or answering questions or solving problems. If necessary, transfers call to another representative or department to assist the patient.
Maintains a professional relationship with all physicians
Adheres to Joint Commission and Department of Public Health regulations as well hospital and Departmental policies, such as: Attendance, Co-Pay and Dress Code.
Maintains inventory of necessary supplies and equipment following procedures set by practice manager.
Ensures that all supplies are adequately stocked.
Maintains a neat organized work environment.
Follows instructions of and assists supervisory staff as required.
Maintains good communication and reports problems to supervisor.
Performs all other duties or tasks as assigned or requested by the supervisor to ensure the efficient overall performance of the facility; all staff are considered central support and may be asked to cover at other clinics at any time.
Medical Assistant
Maintain patient flow by escorting patients from the waiting area to the examination room. Assist with the ongoing management of patient flow by ensuring that rooms are efficiently utilized, thereby minimizing patient wait time.
Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. Obtain vital signs as necessary. As instructed, document the reason for the visit on the progress note based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.
Assist physicians or other licensed clinical staff with designated medical and/or point of care testing procedures in accordance with established protocols. Assist physicians or other licensed clinical staff in urgent care and emergent medical situations, including obtaining and operating medical equipment in accordance with established procedures.
Assist in the collection, labeling and processing of specimens. As instructed, perform point of care tests as outlined in relevant regulations.
Assist physicians or other licensed clinical staff with patient care support activities relating to referrals, prior authorization for medication, Point of care testing, patient education, etc.
Under the direction of a physician, provide assistant by returning patient telephone calls related to prescription refills, placing phone calls to pharmacies to request prescription refills and/or entering prescription renewals into the LMR RX queue as specifically ordered by a physicians.
Maintain a high quality patient care environment by cleaning, preparing, and stocking all examination rooms and treatment areas in accordance with established standards. Assist in the care, cleaning, sterilization, and maintenance of medical equipment and instruments. This includes monitoring relevant expiration dates and established maintenance schedules.
Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.
Understand, respect and demonstrate compliance with established parameters of the Medical Assistant position by performing only those activities delineated in this job description. Specifically prohibited activities include (but are not limited to):
Administering medication via injection.
Preparing, administering and/or managing intravenous and inhaled medication and treatments.
Making independent medical decisions regarding patients either in person or via the telephone. The Medical Assistant may, however, advise patients based on a physician-directed formulary or act as an information conduit between the physician/team and the patient. In such cases, the Medical Assistant should document the communication.
Assessing patient acuity or independently making any other type of patient assessment, including assessing the clinical and/or physical status of patients.
Closing/suturing wounds.
Managing and/or independently prescribing medication refills.
Managing and/or independently providing medication samples.
Independently referring patients for other services or to other physicians.
Other:
Performs all other duties or tasks as assigned or requested by the supervisor to ensure the efficient overall performance of the facility.
Must be able to lift and handle a minimum of 10 pounds.
Must comply with all DPH, JCAHO, hospital and departmental policies, including, but not limited to routine hand-washing before and after patient contact.
Must understand the overall goals and systems of the facility. Must have the ability to communicate effectively with a socially diverse group of patients visiting their physicians for problems that may be life threatening. Must have the ability to manage the anxiety and stress often created when dealing with sick patients. Must be able to work well in a fast paced and demanding environment. Must respect the strict confidentiality of medical records and information.
Ability to perform multiple tasks efficiently and accurately.
Ability to problem solve and prioritize. Must be able to make fast, educated decisions in emergency situations.
Ability to read and interpret documents accurately such as safety rules and patient charts.
Excellent communication and interpersonal skills.
Excellent customer service skills in order to deal with high volume of patients and crowed waiting rooms.
Ability to communicate effectively with a diverse population of patients in person and over the phone.
Basic computer and telephone skills.

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